ONEX VOICE

Interactive solutions that make your voice count

OneXtel’s advanced voice solutions will earn you loyal customers that last. Our services enable seamless transactions and campaigns across media.

Outbound Dialling

Multilingual voice support

Your customers can receive the information they seek in the language they can understand and identify with. With OneXtel’s Voice broadcast solutions you can carry out OBD calls in regional languages spoken across the country.

Polling and Voting

The Voice Voting feature from Onextel enables you to receive feedback from your customers and gives you an understanding of your campaign. It includes Unique Virtual Number, Toll Free Number, Vanity and Non-Vanity number, Real-time analytics and more.

Confidential calls

Connect with customers while upholding their privacy, avoiding spam calls, and enhancing their experience. These masked calls prevent hackers by providing security pins and are highly reliable and safe. 

Smooth Call recording

Record the conversations and interactions shared between your support team and customers and understand where your service stands.Try to help the support staff on where they can improve and see great results.

Use Cases

Industries uses

Food & Beverages

Food & Beverages

Automate customer presence verification system and grow your first attempt delivery rates, track inventory of deliveries in real-time, safeguard end-customer privacy through number masking feature, provide on-demand delivery updates, gather real-time feedback on delivery partners, etc.

Hospitality

Hospitality

Enjoy perks like easy reservations for customers, sending booking reminders, smooth customer support etc. Record calls to train agents better in real-time, mask contact details for improved privacy of guests, manage guest relations seamlessly.

Beauty Services

Beauty Services

Organize your internal notification system and experience better performance. Receive appointment updates, utilize interactive voice solutions for result driven promotions, simplify slot-booking through SMS or IVR solutions, send personalized messages and plans to clients to assure your availability for them 24x7.

IVR Telephony

Authentication information like OTP

Receive OTPs quickly and securely using our exclusive interactive voice response solutions.

Confirmation call

Witness your transactions getting validated with confirmation calls through our extensive IVR services.

Order confirmation status

Stay updated with the changing status of your order(s) using our exceptional IVR features.

Payment reminder

Never miss a payment again with the help of payment reminders through our IVR solutions designed to simplify your life.

Use Cases

Industries uses

E-commerce

E-commerce

Building virtual call centers, verify cash on delivery requests, send order updates, grow website traffic, track marketing insights, run elaborate marketing campaigns.

Retail

Retail

Designate a single number for all customer-facing communication, divert calls intelligently across agents, grow footfall through regular offers, manage loyalty programs with ease, create unified brand templates and help franchisees grow their business through your brand.

Travel & Tourism

Travel & Tourism

Enable remote tour guiding using automated IVRs, send out personalized travel offers based on preferred destinations, entice clients with new offers and destinations, provide automated IVR assistance for travel bookings, etc.

Food & Beverages

Food & Beverages

Add your patrons to a growing opt-in list, send menu cards in advance, send hotel reservation notifications, conduct surveys to know customer preferences better, send greetings and offers on special occasions, transfer calls to the right outlet using IVR.

Missed Call

Survey Solutions

Use OneXtel’s Missed call facility to always be available for your customers during the tedious service cycle and ensure they have a seamless experience.

Receive Alerts

Get missed call alerts and amplify your company’s functionality and profits effectively with the help of our Missed call service.

Reach customers

Enjoy our missed call alert solutions that let you reach out to numerous businesses. Through this callback system you can ensure that every conversation, whether complete or incomplete, meets its goal. You may miss calls but never miss the opportunity of impressing a  customer.

Use Cases

Industries uses

FMCG

FMCG

Benefit from one way or interactive sms services. Track supply chain orders with ease,  drive engagement with missed call opt-in lists, send reminders, popularize products, demonstrate schemes, customize CRM using voice and SMS solutions, automate IVR surveys in multiple languages, curate specialized campaigns for different audiences.

NGOs & Social Enterprises

NGOs & Social Enterprises

Send e-pamphlets,promotional campaigns, gratitude notes, etc through SMS.Get more support, raise awareness on issues, increase your outreach, share campaign updates using simple URLs, run missed call campaigns to gather support on matters.

Healthcare

Healthcare

Conveniently share lab reports through links, circulate personalized updates about check-ups, spread and increase awareness. You can also easily provide emergency services through solutions like the missed call.  Let patients benefit from automated appointment bookings without going through a long process for the same.